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Frequently asked questions

Get general knowledge answers regarding softwares, mobile applications, software application, hosting or any other IT related issues.


Cloudpen Systems offers 3 months free support to all of product or services from purchase date. Our support team is always available 24/7 to answer client queries or for debugging applications.

Our lipa na Mpesa paybill number is 845145 and account number is the name of the service or invoice number you are paying for.

Cloudpen Systems accepts payments made by Cheques, Wire Transfer, Paypal, Lipa na MPESA or direct deposiss to Cloudpen Systems Account.

You need to pay the domain renewal fee within 7 days after receiving domain renewal notification.

We advice our clients not to ignore renewal notification cause their domain will expire and service terminated.

The domain is the address people use to get to your site. For example, John Fashion House domain is johnfashionhouse.com. You can register a domain with any number of registrars or providers – basically you pay an annual fee to use that particular web address. If you stop paying, someone else can use the domain instead.

Yes is very possible, All you need is to point your domain to our name servers(Under Manage domain section) and we will add you domain to the respective hosting plan.

Website hosting is the service that actually stores your website’s files. Self-hosted websites rent server space from a company and hosting providers that agrees to store your files. Cloudpen Systems provide you with various hosting packages custom to your application server requirements.

A hosting control panel is a tool that allows you to manage all aspects of a hosting service. It allows you to do most of the complex system admin processes in just a few clicks from the admin interface.

Bandwidth is a measurement of the amount of data allowed to pass between a user's website and the rest of the Internet. Bandwidth includes all incoming and outgoing data transfer from your server including but not limited to web traffic, ftp usage, all emails passing through our mail server, etc. Each VPS and Dedicated Server plan comes with a certain amount of bandwidth per month, measured in gigabytes (GB).

You can monitor your server's status in cPanel and WHM.

In cPanel:

  1. Scroll toward the bottom of the page.
  2. In the Account Information or Stats panel on the left-hand side, click the link for Server Status or Service Status.


  1. In the left-hand menu, look for a section called Server Status.
  2. Click Service Status.

Using the Raw Access Logs menu in cPanel, you can check the traffic coming to your website before it is turned into a report by the statistics software. It is a great functionality to take a closer look at the type of the requests your websites are getting.


Live Chat

Our support team is available 24/7 to assist you.

Support Tickets

Raise a support ticket under custommer support section.

24X7 Call Support

Our Support Line is open 24/7 to serve you.

Social Media

Ask questions on our social media platforms.

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